FAQ

Because at Aubryne, we say no to mass-produced furniture. We rely on a network of partner warehouses around the world to discover the most beautiful and original pieces, the ones you won't find at big-box retailers.

Each selected piece is then carefully prepared in our worldwide warehouses and shipped to your door. This journey calls for a little patience: it is the price of a rare piece, chosen with care, that will make all the difference in your home.

Your order is tracked every step of the way, and our team is here for you until it's delivered. Good to know: during the holiday season (Black Friday, Christmas, New Year's), delivery times may be extended by 1 to 2 weeks. We recommend ordering a little early to receive your piece in time.

Our pieces come from workshops and makers around the world, chosen for their craftsmanship: solid wood, hand-woven rattan, velvet, bouclé, sculpted resin…

They are stored and prepared in our worldwide warehouses, from where they ship to your home. Import duties and taxes are included: no surprise fees on delivery.

One by one. Every Aubryne piece is chosen for its design, the quality of its materials, its finishes, and its ability to give a room character. Anything that resembles what you see everywhere is left out.

The result: a tightly edited collection of vanities, mirrors, seating, lighting, and accessories that are anything but ordinary, designed to create warm, elegant, and unabashedly feminine interiors. We add new arrivals regularly.

Delivery time depends on the size of your item:

• Small parcels (lighting, tabletop mirrors, jewelry boxes, accessories, small seating): delivered in 3–7 business days.
• Furniture and large pieces (vanities, armchairs, closet islands, benches): exceptional pieces, carefully prepared for you, delivered in 2–4 weeks.

Lead times are listed on each product page, and your estimated delivery dates appear right in your cart. If your order includes several items, they may arrive in separate shipments, each according to its own lead time.

As soon as you place your order, you'll receive a confirmation email. When it ships, a second email sends you a tracking link so you can follow your package in real time.

You can also check your order on the Order Tracking page or in your account. Have a question? Our team will be happy to help through the Contact page.

Yes: standard shipping is free on all orders over $449. Below that amount, shipping costs are calculated at checkout and clearly displayed before you pay.

For the European Union and international orders, shipping costs are calculated at checkout based on your address. Import duties and taxes always included.

Of course. You have 14 days from receipt to change your mind, no questions asked.

Use our online withdrawal form or contact us through our Contact page with your order number, and we will guide you step by step through your return or exchange. All terms are detailed on our Returns and Refunds page.

It's rare: every piece is carefully protected at each stage of transit. If it does happen, note your concerns with the carrier upon delivery, take a few photos of the package and the item, then write to us as soon as possible (ideally within 48 hours) via our Contact page. This timeframe does not limit your legal rights (see our Terms of Sale).

Our team steps in immediately to find the best solution: a replacement piece or a refund. You're never on your own when the unexpected happens.

You can pay by credit card, Apple Pay, Shop Pay, or with Klarna to pay in installments, based on the options offered at checkout.

Payment is 100% secure: your data is encrypted and processed by certified providers. Aubryne never has access to your banking details.