Returns & Refunds

Last updated: September 27, 2026

At Aubryne, we want every piece to find its place in your home. If it doesn’t, we’ll guide you through the process simply, step by step.

14-day returns

You have 14 days from receipt of your order (or of the last package, for split shipments) to change your mind, no questions asked.

How does it work?

Let us know before the deadline, either:
- in one click with our online withdrawal form: Withdraw from contract here;
- or by email at contact@aubryne.com, including your order number and the item(s) concerned.
We confirm receipt of your request by email and send you the return address and shipping instructions.
Pack the item carefully and ship it back within 14 days of your request.

Return conditions

Items must be returned complete (with all accessories, parts and instructions), in resalable condition and well protected for transit — ideally in their original packaging. You may of course unpack and inspect the item as you would in a store; however, any loss in value resulting from handling beyond what is necessary to check its nature and characteristics may be deducted from your refund.

Return shipping costs

Return shipping costs are your responsibility. Small items can be returned by regular mail. Large furniture, which cannot normally be sent back by mail, is collected by freight carrier: the cost is shared with you along with your return instructions, before anything ships — so you know exactly what to expect.

Refund

We refund the full amount paid, including original shipping costs (based on the standard shipping rate), within 14 days of being informed of your decision. We may withhold the refund until we receive the item or proof that it has been shipped. Refunds are made to your original payment method, at no cost to you.

Prefer an exchange?

Simply mention it in your message: our team carefully reviews every request to offer you the best solution.

Damaged, defective or incorrect item

It’s rare, but if your item arrives damaged or doesn’t match your order, we take care of everything, return costs included. If the package is visibly damaged, note it precisely with the driver. Then email us as soon as possible — ideally within 48 hours — at contact@aubryne.com with your order number and a few photos: we’ll arrange a replacement, repair or refund.

This suggested timeframe does not limit your rights under applicable law, including the legal warranties described in our Terms of Sale.